Terms & Conditions

• About us
• Website use
• Social media competitions
• Rewards programme
• Product Subscriptions
• Complaints
• Email newsletter
• Offers

About us

"Cytoplan", "Cytoplan Ltd.", "we", "our" and “us” refer to Cytoplan Limited, a company registered in England & Wales with the registration number 01493205, with registered offices at: Unit 98B, Blackpole Trading Estate West, Worcester, WR3 8TJ. Our VAT number is: GB589 5698 49. 

For all enquiries, we can be contacted at the above-mentioned address. Further contact information can be found on our website on the "Contact Us" page here.

Website use

We will endeavour to ensure our website is always available for your use. However, from time to time, we may take the website down for essential maintenance or repair, or the website may become inaccessible due to an unforeseen technical reason. We will endeavour to get our website online & accessible as soon as possible.  We are grateful for your patience & understanding during these times and apologise for the inconvenience. We cannot be held liable for any potential loss of business or profits you may encounter during this downtime.

You are responsible for making all arrangements necessary for you to have access to our Site. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms, and that they comply with them. 

If you choose, or you are provided with a password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We retain the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use. 

The content of the pages of this website is for your general information and use only. It is subject to change without notice. 

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. 

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements. 

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. 

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. 

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. 

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). 

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland, and Wales. 

Cytoplan Ltd has not reviewed and has no control over the content of any other website. Cytoplan Ltd does not endorse, recommend, adopt, or necessarily agree with any information on any other website, or the persons or entities controlling any other web site. You may not, without Cytoplan Ltd's prior written consent: copy or use any information on your website; or represent that Cytoplan Ltd endorses your website, company, or its products or services. 

Social media competitions

1. The promoter is: Cytoplan Ltd (Company Reg No: 01493205) registered office is at Unit 98B, Blackpole Trading Estate West, Worcester, WR3 8TJ. 

2. Cytoplan Ltd social media competitions are open to residents of the United Kingdom aged 18 years or over except employees, agents, affiliates of Cytoplan Ltd, nor family members of such persons. 

3. Our social media competitions begin from the time posted until 11.59pm on the specified closing date. 

4. To enter you must follow the instructions on the social media post – this could be to like the post and to follow our page. 

5. The winner(s) are chosen at random and announced the day after the closing date (unless a weekend or Bank Holiday). Failure to respond to our post or private message within 5 days may result in another winner being chosen. 

6. By entering Cytoplan Ltd, an entrant is indicating his/her agreements to be bound by these terms and conditions. 

7. Any posts containing anything foul, offensive, or deemed as spam will result in the user being removed from the competition. 

8. There is no entry fee and no purchase necessary to enter the competitions. 

9. Cytoplan Ltd is not endorsed by Facebook, Twitter, or any other social network. 

10. Cytoplan Ltd reserve the right to amend the terms and conditions of the competitions at any point. 

Rewards programme

1. Any account with preferential pricing linked to volume or trading history is not eligible to earn or redeem points through the Cytoplan rewards programme.

2. All points acquired will expire in 12 months. When spending points within an order, the system prioritises the utilisation of the oldest points in your account.

3. You can accumulate up to a maximum of 25,000 reward points. Once you reach this amount, you will not be eligible to earn any more reward points. Should the number of reward points you have drop below 25,000 at any time, you will once again be eligible to earn reward points, up to the maximum of 25,000.

4. Each order allows a maximum redemption of 2000 points (£20). To qualify for point redemption, a minimum of 500 reward points (£5) must be accumulated in your account.

5. Cytoplan has the right to change the value of points redeemed as part of the rewards programme.

6. Cytoplan has the right to change the value and number of points granted for any action as part of the rewards programme.

7. Purchases through Cytoplan’s subscription service are not eligible for accumulating or spending reward points.

8. Cytoplan has the right to suspend or terminate the rewards programme with no notice or recompense.

9. You are unable to earn, or redeem, reward points on Cytoplan subscription orders.

Product Subscriptions

1. Subscriptions are only available on selected products, click here for the full list.

2. Subscriptions will qualify for a 15% discount for the first five instalments, increasing to 20% for instalments thereafter.

3. Your initial subscription order may qualify for additional discounts or offers, but all future instalments will only qualify for the subscription discount and any agreed account discount.

4. Subscriptions are excluded from multi buy offers.

5. Subscriptions are not available to Trade Accounts.

6. Subscriptions are only available for delivery to the UK (United Kingdom) mainland, Northern Ireland, Isle of Man, Isle of Wight, Scilly Isles, Jersey, or Guernsey.

7. Reward points are not earned on subscription instalments, nor can they be spent on subscription instalments.

8. Where there might be delays, due to instalments falling on weekends or public holidays / office closures, we will process your subscription in advance to avoid you running out of supplements. This will not change the ongoing subscription schedule.

9. Subscriptions can be paused at any time for up to 3 months.

10. Subscriptions can be cancelled at any time.

11. Subscriptions renew automatically, unless paused or cancelled.

12. We do not store any payment details, only a token referencing your payment method.

13. The token, referencing your stored payment method, can be deleted. Any subscription using this deleted token will be paused until an alternate payment method is added.

14. Subscription deliveries are free.

15. If a subscribed product is out of stock, your subscription will automatically be paused, and no payments will be taken. Your subscription will resume once the product comes back into stock.

16. Subscription products may be returned subject to the same no-quibble guarantee we provide on all our products. We will endeavour to provide a replacement as soon as possible to avoid you running out of supplements.

17. Cytoplan reserves the right to cancel a subscription, at any time.

18. Cytoplan reserves the right to change the price of a subscription, at any time.

Complaints

The customer experience is important to us at Cytoplan. We will endeavour to provide the highest level of customer service possible. If you feel however, that your experience ordering from us has been less than acceptable, or you wish to make a complaint for any other reason, please contact our customer services department using the contact information found here.

Email newsletter

A 15% off code will be issued to new subscribers only. Not to be used in conjunction with any other offer. Single use only.

Offers and rewards

Multi-buy offer

Buy 2 get 1 free or buy 3 get 1 free multi-buy offer excludes our sundries category, bundles and subscriptions. 

New customer offers

£5 off can be used on first orders only. Not to be used in conjunction with any other code. Single use only.

Refer a friend

Referrals will only be deemed successful for new customers.

Referees/friends will receive 1000 points added to the account used during the sign up process from the referral link. New accounts only.

Referrers will receive 1000 points once their friend has placed their first order.

Practitioner client offer

35% off first order for all practitioner clients. Not to be used in conjunction with any other offer. New customer & single use only.